The Peer Review System
Do you have a patient concerned about the quality or appropriateness of oral-health care you provided? We can help.
The California Dental Association and its 32 component dental societies, in keeping with their obligation of service to the public, have established a statewide peer review system. The purpose of the Peer review system is to resolve disputes that may arise in the delivery of dental services to the public in particular, disputes regarding the quality and/or appropriateness of dental treatment, utilization (programs related to dental insurance benefits when treatment is questions), and/or potentially irregular billing practices.
A peer review committee, comprised of CDA member-dentist volunteers evaluates all available evidence pertaining to each dispute and follows specific procedures (listed below) to make a fair and impartial determination. Our council of dentist-member volunteers follows specific procedures to conduct peer reviews of disputes and reach fair and impartial determinations.
Peer Review Procedures
All disputes that are evaluated within the peer review system must adhere to the following procedures:
Although the peer review system can satisfactorily resolve the majority of complaints received, there are limitations which may make a complaint inappropriate for the system. The following types of complaints are NOT within the purview of the peer review system:
Cases which do not meet time criteria:
Excessive passage of time alters clinical conditions. Therefore, a complaint will not be reviewed if it is received more than three years from the date treatment was completed or one year from the date the complainants became aware of the problem, whichever comes first.
Cases in litigation:
The peer review system is designed to resolve patient/dentist disputes. Consequently, no matter will be accepted for peer review if either party has initiated litigation concerning any aspect of the dental services which might otherwise be directed to review.
Cases petitioning for monetary awards
Requests for reimbursement for time lost from work, pain and suffering, mileage and medical expenses cannot be accepted in the peer review system as it is not a punitive system, rather an evaluative one.
Cases about fees
The peer review committee may not comment on a dentist’s fees; to do so may be construed as price fixing.
Cases not related to treatment
Questions concerning matters other than dental treatment (e.g., a dentist’s attitude, communication problems, etc.) are outside the purview of the peer review system.