BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Telerik Inc.//Sitefinity CMS 14.4//EN BEGIN:VTIMEZONE TZID:Pacific Standard Time BEGIN:STANDARD DTSTART:20251102T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11 TZNAME:Pacific Standard Time TZOFFSETFROM:-0700 TZOFFSETTO:-0800 END:STANDARD BEGIN:DAYLIGHT DTSTART:20250301T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3 TZNAME:Pacific Daylight Time TZOFFSETFROM:-0800 TZOFFSETTO:-0700 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION: REGISTER NOW!Impl ementing a Workers Violence Prevention Plan for the Dental Practice6pm-7pm PST 1 CEU core Presenter: Michael Rossiter\, Attorney/Partner\, Scott &a mp\; WhiteheadThis course equips dental professionals with a clear underst anding of the fundamental requirements of California’s new Workplace Viole nce Prevention law. Participants will learn what is required to create and implement a comprehensive Workplace Violence Prevention Plan (WVPP) tailo red to the unique challenges of dental practices.The program will also cov er best practices under California law to ensure compliance with the Cal/O SHA workplace violence prevention standard and maintain a safe environment for employees and patients.Learning Objectives:\n• Understand the legal r equirements for workplace violence prevention under California law and Cal /OSHA standards.• Identify potential risks and warning signs of workplace violence specific to dental practices.• The importance of developing and i mplementing an effective Workplace Violence Prevention Plan (WVPP).• Learn best practices for responding to workplace violence incidents\, including reporting and follow-up procedures.When the Front Office Walks Out: A Cas e Study in Remote Staffing\, Practice Continuity and Patient Experience7pm -8pm PST 1 CEU 20%Presenter: Christine Sison &\; Dr. Joshua SolomonCour se IntroductionFront office turnover can disrupt a dental practice leading to missed calls\, delayed follow-up\, frustrated patients\, and lost prod uction. In this course\, Dr. Josh Solomon shares how his practice restored stability after staffing challenges by implementing a remote front office model.\n Participants will learn what worked\, what didn’t\, and how r emote administrative support can be structured. Topics include responsibil ities suitable for remote roles\, maintaining accountability\, communicati on\, HIPAA awareness\, and addressing concerns around team buy-in\, workfl ow integration\, and patient satisfaction.This session offers a practical\ , peer-led perspective on using remote staffing to improve continuity\, re duce administrative strain\, and enhance the patient experience.Course Obj ectives:\n By the end of this course\, participants will be able to:Identi fy the operational impact of front office turnover on scheduling\, patient communication\, insurance workflows\, billing follow-up\, team morale\, a nd practice continuity.Evaluate which front office responsibilities may be appropriate for remote administrative support\, including scheduling\, in surance verification\, patient communication\, billing support\, and admin istrative follow-up.Describe key HR considerations for hiring\, onboarding \, and managing remote front office team members\, including communication skills\, accountability\, HIPAA awareness\, technology comfort\, and perf ormance expectations.Apply practical strategies for integrating remote sta ff into existing practice workflows\, including communication systems\, ta sk handoffs\, escalation protocols\, documentation\, and team alignment.Di scuss how remote front office support can affect patient experience and sa tisfaction\, including responsiveness\, personalization\, trust\, continui ty\, and quality of communication.Cancellation Policy:Cancellations of reg istration must be made by June 1\, 2026 in order to receive a refund\, les s a $10.00 processing/handling feeCancellations after June 1\, 2026\, or N o Shows\, will NOT receive a refund. DTEND:20260611T030000Z DTSTAMP:20260608T011336Z DTSTART:20260611T010000Z LOCATION: SEQUENCE:0 SUMMARY:Workplace Violence Prevention Plan and Dental Staff Hiring Retentio n Essentials UID:RFCALITEM639164780161537178 X-ALT-DESC;FMTTYPE=text/html: \;  \;  \;  \;  \;  \ ;  \;  \;  \;  \;  \;  \;  \;  \;  \;  \;  \;  \;  \;  \;  \;  \; \;

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    REGISTER NOW!

    Implem enting a Workers Violence Prevention Plan for the Dental Practice

    6pm-7pm PST \; \;1 CEU core \;

    Presenter: Michael Rossiter\, Attorney/Partner\, Scott &\; Whitehead

    This course equips dental professionals with a clear unders tanding of the fundamental requirements of California’s new Workplace Viol ence Prevention law. Participants will learn what is required to create an d implement a comprehensive Workplace Violence Prevention Plan (WVPP) tail ored to the unique challenges of dental practices.

    The program will also cover best practices under California law to ensure compliance with t he Cal/OSHA workplace violence prevention standard and maintain a safe env ironment for employees and patients.

    Learning Objectives:\n

    • Understand the legal requirements for workplace violence prevention under California law and Cal/OSHA standards.
    • Ide ntify potential risks and warning signs of workplace violence specific to dental practices.
    • The importance of developing and implementing an ef fective Workplace Violence Prevention Plan (WVPP).
    • Learn best practic es for responding to workplace violence incidents\, including reporting an d follow-up procedures.

    When the Front Office Walks Out: A Case Study in Remote Staffing\, Practice Contin uity and Patient Experience

    7pm-8pm PST 1 CEU 20%

    Presenter: Christine Sison &\; Dr. Joshua Solomon

    Course Introduction
    Front office turnover can disrupt a dental practice leading t o missed calls\, delayed follow-up\, frustrated patients\, and lost produc tion. In this course\, Dr. Josh Solomon shares how his practice restored s tability after staffing challenges by implementing a remote front office m odel.\n

    Participants will learn what worked\, what didn’t\, and how remote administrative support can be structured. Topics include responsibi lities suitable for remote roles\, maintaining accountability\, communicat ion\, HIPAA awareness\, and addressing concerns around team buy-in\, workf low integration\, and patient satisfaction.

    This session offers a pr actical\, peer-led perspective on using remote staffing to improve continu ity\, reduce administrative strain\, and enhance the patient experience.Course Objectives:\n

    By the end of this course\, par ticipants will be able to:

    1. Identify the operat ional impact of front office turnover on scheduling\, patient com munication\, insurance workflows\, billing follow-up\, team morale\, and p ractice continuity.
    2. Evaluate which front office responsibi lities may be appropriate for remote administrative support\, inc luding scheduling\, insurance verification\, patient communication\, billi ng support\, and administrative follow-up.
    3. Describe key HR considerations for hiring\, onboarding\, and managing remote front office team members\, including communication skills\, accountability\, HIPAA awareness\, technology comfort\, and performance expectations.
    4. Apply practical strategies for integrating remote staff into e xisting practice workflows\, including communication systems\, ta sk handoffs\, escalation protocols\, documentation\, and team alignment.
    5. Discuss how remote front office support can affect patient experience and satisfaction\, including responsiveness\, personal ization\, trust\, continuity\, and quality of communication.
    Cancellation Policy:
    • Cancellations of registration must be made b y June 1\, 2026 in order to receive a refund\, less a $10.00 \;process ing/handling fee
    • Cancellations after June 1\, 2026\, or No Shows\, will NOT receive a refund. \;
    END:VEVENT END:VCALENDAR